Archive › FAQ

Can you work with my existing broker?

Absolutely. Brokers across Canada use our online system to manage their clients and we’d be more than  happy to work with them directly.

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Why pay for this service if I can manage from old free software?

Desktop / legacy software carries a number of issues and liabilities for your company. From data loss, to unsupported programs, the majority of these types of applications can cause major management issues, and become more of a stress then a benefit. The majority of our customers come with previous software that they are moving away […]

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Can you import info from existing systems (FLEX/FAST)?

Yes, we have migration programs for legacy software and our technicians oversee this process to ensure accuracy.

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Do I need to install software at my location?

No, our online tool and your information are all hosted online and accessed through any browser.

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Do you offer live training?

Yes, we can provide online or on-site training to your staff across Canada depending on what your needs are.

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What is your Pricing model?

We charge a setup fee, based on the amount of hours it will take for our benefit technicians to get you going, and a fee / month / employee. This rate is based on multiple factors and can be as low as $1 / month / employee. Feel free to request an estimate here.

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Are you trying to sell us a financial side of the business?

No, unlike most of our competitors, we are not tied to a financial institution trying to sell you their products. What we do provide is a completely unbiased opinion on your current benefit procedures and how to best streamline your processes for a more cost effective solution.

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Do you provide backups / disaster recovery for our data?

Yes, we have a disaster recovery plan that can ensure that your data will never be lost or incomplete.  Our data-warehouse has two locations, backed up daily both locally and to the cloud which provides complete redundancy.  MyBenetech houses our servers at a secure collocation center in downtown Toronto.  Server collocation allows us to combine […]

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Do you provide material in English & French?

Yes, all of our communications will automatically generate in either English or French based on the end-users language setting. Our entire system is bilingual, as we have been servicing Canadians for over 25 years.

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Can you handle multiple benefit providers?

Yes. Our system works with almost all Canadian Benefit providers and can handle the most complex cases of employees / benefits and tax situations.

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